Cancellation and Return

What is return policy period applicable for different categories?

All products listed under a particular category may not have the same return/replacement period. Kindly check the respective item's applicable return/replacement policy on the product page.

Note: Return Period after Delivery is applicable if product received is Defective or Damaged or Not as Described. If you have received a damaged or defective product or if it is not as described, you can raise a replacement request on the Website/App/Mobile site within the applicable Returns Policy period. In a rare event of the replacement being defective/damaged or not as described on the product page, a full refund will be provided by the seller once they receive the product.

How does Adurcup help in resolving any issue with a product purchased on Adurcup?

Returns Processing If you're facing any issues with a product purchased on Adurcup, we shall help by verifying and trying to resolve your product issue as part of the return verification process. The Issue resolution steps may be shared with you as self-help, or with assistance over call or a Adurcup (or partner) personnel may visit your place. The seller will arrange for a replacement if the issue has not been resolved. In case the item is not in stock or has been permanently discontinued, the refund for the entire product or part(s) of the product will be provided by the seller.

What are the checks done by AdUrCup while accepting (picking up) a return product from the customer?

Returns Pick-up During pick-up, your product will be checked for the following conditions.

  • Correct Product Name/Image/Brand/Serial number/Bar Code should match and tag should be undetached and clearly visible.
  • Complete Product All in-the-box accessories (like lids, covers etc.) should be there.